Term & Conditions Page

Making A Purchase
By Browsing through our online store, you can click on the items that you wish to buy and add them to the shopping basket. After you have finished you can choose your delivery option and click the "Check Out" Button. You will be asked for a few details that we need to be able to complete the order.  If you require your items to go to an alternative address to your billing location an option is available below the address form whilst you are setting up your account.

We accept Condition/Cash on delyvery  system & Bkash,Nagat send many. If any items happen to be out of stock we will contact you to discuss this before completion of your order, we have multiple web sales systems and they all feed from the same stock levels, so if an item is ordered and by chance is out of stock we will notify the customer of this error and either offer an alternative where applicable, a refund or an option to wait on the goods to become available.

Dispatch Information
We aim to dispatch all orders within two or three working day, in most cases we are able to dispatch sameday if the order has been placed before 2 pm providing everything is in-stock.

Returns Policy - Consumers

If you change your mind regarding a purchase made online or in-store you can return it to us for a refund or an exchange within 14 days of the delivery of your order, all costs incurred in returning the product will be at the customer's expense. You can return either in-store or use a courier / postal service to return to our warehouse, items must be in a resalable condition and :

★All tamper seals on containers must be unbroken.

Upon receipt of acceptable returned goods, a refund will be processed by the original method, the cost of the original delivery will not be refunded. 

 Shipping

We currently only ship the All over Bangladesh. DPD are no longer asking customers to sign for parcels using their handheld units and instead the drivers will sign it on your behalf. DPD We will record the consignees name and a 'Delivered on Authority' message in the signature section of the unit. Please ensure  include you mobile number on your order to be advised of delivery issues.

If you request a none signature delivery, such as "leave at back of house" neither ourselves or the courier are responsible for any loss.  Unfortunately we will be unable to replace or refund any parcels that have gone missing. We do not recommend this as an option.  It is much safer to re-arrange delivery or collect from your local depot.